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Costa Coffee –people’s favourite coffee shop

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Costa Coffee – inspiring the world to love great coffee

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Country of origin: UK

Total Costa Coffee: 31 markets, +3,900 coffee shops
Total Costa Express: 9 markets, +9,500 coffee bars
Brand Value proposition
  • Fastest growing coffee chains in the UK&I and second largest international coffee brand in the world
  • Unique signature flavours obtained with the highest quality beans
  • Barista-crafted coffee
  • Commitment to global sustainability and environment protection
  • 360° franchise support

Costa Coffee inspires the world to love great coffee. By using only the highest quality coffee beans,
100% sourced from Rainforest Alliance CerCfied™ farms, Costa Coffee creates a perfectly balanced,
accessible and smooth flavour. Costa Coffee Roastery is one of the biggest in Europe, producing
45,000 tonnes of coffee a year

Costa Coffee’s Master of Coffee, Gennaro Pellicia, carefully checks every single batch of our signature Mocha Italia beans, to make sure that every single coffee sold, is perfect every time.

Costa coffee experience is guaranteed by skilled baristas who passionately handcraft coffee, all completing minimum 100 hours training.

Costa Coffee was originally founded in London, England, by Italian Sergio and Bruno Costa in 1971. It was the first coffee shop chain to introduce Flat White to the UK and it now operates more than 3000 coffees shops worldwide. In 2019, Costa Coffee launched their Ready-to-Drink (RTD) range, with three of the most popular flavours, Classic Lafe, Caramel Lafe and Black Americano. Mocha Italia remains the signature blend to this day.

Costa Coffee promotes global sustainability through its programme “Behind the Beans” whose aim is to support team members and provide healthier options to customers, to source responsibly and to

Download Brand Book
Video

Sergio and Bruno setup their wholesale business in London

First store opens on Vauxhall Bridge Road

Whitbread acquires Costa Coffee

First international store opens at Aviation Club, Dubai

Costa Foundation launched First store in Shanghai

At home coffee launches

Rainforest Alliance certification

UK poll shows 7/10 coffee drinkers prefer Costa

UK votes Costa Coffee as favourite coffee shop chain
Flat White launched in UK

Costa Express launches in the UK

UK poll shows 9/10 coffee drinkers prefer Costa Express

New state of the art Costa Coffee Roastery opens

Costa is voted UK’s favourite coffee shop chain for the 8th year!

Costa Coffee becomes part of the CocaCola family

Costa Coffee news

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PRESS AND AWARDS
  • Costa Coffee has been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for ten consecuCve years (2010- 2019).
  • Since 2014, Costa Coffee has been proud to participate in The Great British Spring Clean, with hundreds of stores across the country volunteering time to host lifer picks with their teams ad customers.
  • “The Costa Foundation” was started in 2006 to support remote communities, help to build schools to give children a safe, quality education. Since its creation, over 600 classrooms have been built in 84 coffee growing communities, helping to transform the life of 85,000 children. 10 different countries benefit from the Costa FoundaCon project, including Colombia, Uganda and Vietnam.
  • Costa Coffee were the first brand to introduce in-store recycling for takeaway coffee cups and have since set-up the UK’s largest cup recycling scheme, Valpak. It was also the first business to sign up to Refill, the nationwide campaign designed to reduce plastic waste by encouraging people to use reusable water bofles
STORE FORMATS
  • Store (including sub channels like standalone, inline etc.)
    • Global uniformed look and feel, easily recognisable by the customers
    • High street locaCon for 50-120 seats
    • Store design in line with newest trends
    • High quality equipment and finishing materials
    • Bespoke furniture collecCon
    • Brand-book training support
  • Kiosk (including sub channels like Kiosk Plus)
    • Flexible formats to fit travel or shopping centre locations
    • Sizes from 15 to 25 sq metres
    • Easy to dismantle and relocate if required
    • On-site execution completed in 24 to 48 hours
    • Standard modular designs to ease operations and minimize barista training
    • Designated modular stations for each function
  • Drive thru (including sub channels like SFDT, Drive Up, Car Hop)
    • Fast and touchless service
    • Convenient order and pick up
    • Designated modular stations for each function
CURRENTLY RECRUITING IN THE FOLLOWING COUNTRIES:
  • France
  • Spain
  • Germany
  • Italy
  • Ukraine
  • Romania
  • Switzerland
  • Sweden
  • Netherlands
  • Denmark
  • Finland
  • Norway
  • Belgium
  • Greece
  • Belarus
  • Austria
  • Hungary
  • Bulgaria
  • Serbia
  • Croatia
  • Mioldova
  • Bosnia and Herzegovina
  • Albania
  • Lithuania
  • North Macedonia
  • Slovenia
  • Estonia
  • Montenegro
  • Luxembourg
  • Iceland
  • Andorra
  • Monaco
  • Liechtenstein
  • Russia
  • Portugal
Franchise Profile
  • Retail experience
  • Local market knowledge
  • Financial capability to open mulCple units
  • Proven ability to secure prime locaCons
Franchisor support
  • Regional support team based in UK & Poland to support all key funcCons (markeCng, product development, training, operaCons etc)
  • Experienced projects team to support new markets opening and full inducCon
  • Quarterly business reviews
  • Regular market visit, Brand Standard and Operational Manuals
  • Beverage range with ingredients supply from the UK
  • Costa markeCng campaigns and material
  • Access to world-class Global centre of excellence – “Costa Resource Centre” ad “Costa Way” platorms
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