Sergio and Bruno setup their wholesale business in London.
Costa Coffee – people's favourite coffee shop
Country of origin: UK
Total Stores: +13,000 between Costa Coffee and Costa Express.
Brand Value proposition
- Fastest growing coffee chain in the UK&Ireland and second largest international coffee brand in the world
- Unique signature flavours obtained with the highest quality beans
- Barista-crafted coffee
- Commitment to global sustainability and
environment protection - 360° franchise support
Costa Coffee was originally founded in London, England, by Italian brothers Sergio and Bruno Costa in 1971. From their small roastery in Fenchurch Street, the Costa brothers blind-tested 112 variations of coffee before finding their signature blend – ‘Mocha Italia’ which remains the brand signature blend to this day.
Today, Costa Coffee continues inspiring customers to love great coffee – with more than 3,000 coffee shops worldwide – and to promote global sustainability through Costa’s “Behind the Beans” – a programme aimed at creating inclusive working environments, investing in a sustainable coffee supply and reducing carbon footprint.
Some of the images used on this page can be credited to the Rainforest Alliance.
Costa Coffee history
First store opens on Vauxhall Bridge Road.
Whitbread acquires Costa Coffee.
First international store opens at Aviation Club, Dubai.
Costa Foundation launched. First store in Shanghai.
At home coffee launches.
Rainforest Alliance certification.
UK poll shows 7/10 coffee drinkers prefer Costa.
UK votes Costa Coffee as favourite coffee shop chain. Flat White launched in the UK.
Costa Express launches in the UK.
UK poll shows 9/10 coffee drinkers prefer Costa Express.
New state of the art Costa Coffee Roastery opens.
Costa is voted UK’s favourite coffee shop chain for the 8th year!
Costa Coffee becomes part of the CocaCola family.
UK votes Costa Coffee as favourite coffee shop for the 10th year!
Costa Coffee news
Costa Coffee open first store in Belgium
Costa Coffee launch in 33rd market
Costa to open first store in Austria
New Costa Coffee store opens in Cyprus
New Costa Coffee store opens in Prague
A new state-of-the-art Drive-Thru store for Costa Coffee UK
New openings for Costa
Costa Coffee history
Sergio and Bruno setup their wholesale business in London
First store opens on Vauxhall Bridge Road
Whitbread acquires Costa Coffee
First international store opens at Aviation Club, Dubai
Costa Foundation launched First store in Shanghai
At home coffee launches
Rainforest Alliance certification
UK poll shows 7/10 coffee drinkers prefer Costa
UK votes Costa Coffee as favourite coffee shop chain
Flat White launched in UK
Costa Express launches in the UK
UK poll shows 9/10 coffee drinkers prefer Costa Express
New state of the art Costa Coffee Roastery opens
Costa is voted UK’s favourite coffee shop chain for the 8th year!
Costa Coffee becomes part of the CocaCola family
PRESS AND AWARDS
- Costa Coffee has been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for ten consecutive years (2010- 2019).
- Since 2014, Costa Coffee has been proud to participate in The Great British Spring Clean (read more).
- “The Costa Foundation” was started in 2006 to support remote communities and help building schools across the world.
- Costa Coffee was the first brand to introduce in-store recycling for takeaway coffee cups through UK’s largest cup recycling scheme, Valpak. It was also the first business to sign up to Refill, the UK nationwide campaign designed to reduce plastic waste by encouraging people to use reusable water bottles.
STORE FORMATS
Store/High Street
- Building capacity for 50-120 seats
- High quality equipment and finishing materials
- Brand-book training support
Kiosk/Shopping Centre
- Flexible format with sizes from 15 to 25 sq metres
- Easy to dismantle and relocate if required with on-site execution completed in 24 to 48 hours
- Standard modular designs to ease operations and minimise barista training
Drive thru
- Fast and touchless service
- Convenient order and pick up
- Designated modular stations for each function
Franchise Opportunities
CURRENTLY RECRUITING IN THE FOLLOWING COUNTRIES
Costa Coffee is currently recruiting across Europe.
Franchise Support
- Regional team to support all key functions (marketing, product development, training, operations)
- Experienced projects team to support new markets opening and full induction
- Quarterly business reviews
- Regular market visit, brand standard and operational manuals
- Beverage range with ingredients supply from the UK
- Costa marketing campaigns and material
- Access to world-class global centre of excellence – “Costa Resource Centre” and “Costa Way” platforms
Franchise Profile
- Retail experience
- Local market knowledge
- Financial capability to open multiple units
- Proven ability to secure prime locations
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