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Costa Coffee – people's favourite coffee shop

Country of origin: UK

Total Stores: +13,000 between Costa Coffee and Costa Express. 

Brand Value proposition

  • Fastest growing coffee chain in the UK&Ireland and second largest international coffee brand in the world
  • Unique signature flavours obtained with the highest quality beans
  • Barista-crafted coffee
  • Commitment to global sustainability and
    environment protection
  • 360° franchise support

 

Costa Coffee was originally founded in London, England, by Italian brothers Sergio and Bruno Costa in 1971. From their small roastery in Fenchurch Street, the Costa brothers blind-tested 112 variations of coffee before finding their signature blend – ‘Mocha Italia’ which remains the brand signature blend to this day. 

 

Today, Costa Coffee continues inspiring customers to love great coffee – with more than 3,000 coffee shops worldwide – and to promote global sustainability through Costa’s “Behind the Beans” – a programme aimed at creating inclusive working environments, investing in a sustainable coffee supply and reducing carbon footprint.

Some of the images used on this page can be credited to the Rainforest Alliance.

Costa Coffee history

Sergio and Bruno setup their wholesale business in London.

First store opens on Vauxhall Bridge Road.

Whitbread acquires Costa Coffee.

First international store opens at Aviation Club, Dubai.

Costa Foundation launched. First store in Shanghai.

At home coffee launches.

Rainforest Alliance certification.

UK poll shows 7/10 coffee drinkers prefer Costa.

UK votes Costa Coffee as favourite coffee shop chain. Flat White launched in the UK.

Costa Express launches in the UK.

UK poll shows 9/10 coffee drinkers prefer Costa Express.

New state of the art Costa Coffee Roastery opens.

Costa is voted UK’s favourite coffee shop chain for the 8th year!

Costa Coffee becomes part of the CocaCola family.

UK votes Costa Coffee as favourite coffee shop for the 10th year!

Costa Coffee history

Sergio and Bruno setup their wholesale business in London

First store opens on Vauxhall Bridge Road

Whitbread acquires Costa Coffee

First international store opens at Aviation Club, Dubai

Costa Foundation launched First store in Shanghai

At home coffee launches

Rainforest Alliance certification

UK poll shows 7/10 coffee drinkers prefer Costa

UK votes Costa Coffee as favourite coffee shop chain
Flat White launched in UK

Costa Express launches in the UK

UK poll shows 9/10 coffee drinkers prefer Costa Express

New state of the art Costa Coffee Roastery opens

Costa is voted UK’s favourite coffee shop chain for the 8th year!

Costa Coffee becomes part of the CocaCola family

PRESS AND AWARDS
  • Costa Coffee has been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for ten consecutive years (2010- 2019).
  • Since 2014, Costa Coffee has been proud to participate in The Great British Spring Clean (read more).
  • “The Costa Foundation” was started in 2006 to support remote communities and help building schools across the world.
  • Costa Coffee was the first brand to introduce in-store recycling for takeaway coffee cups through  UK’s largest cup recycling scheme, Valpak. It was also the first business to sign up to Refill, the UK nationwide campaign designed to reduce plastic waste by encouraging people to use reusable water bottles.
STORE FORMATS

Store/High Street

    • Building capacity for 50-120 seats
    • High quality equipment and finishing materials
    • Brand-book training support

 

Kiosk/Shopping Centre

    • Flexible format with sizes from 15 to 25 sq metres
    • Easy to dismantle and relocate if required with on-site execution completed in 24 to 48 hours
    • Standard modular designs to ease operations and minimise barista training

 

Drive thru 

    • Fast and touchless service
    • Convenient order and pick up
    • Designated modular stations for each function

Franchise Opportunities

CURRENTLY RECRUITING IN THE FOLLOWING COUNTRIES

Costa Coffee is currently recruiting across Europe. 

Franchise Profile
  • Regional team to support all key functions (marketing, product development, training, operations)
  • Experienced projects team to support new markets opening and full induction
  • Quarterly business reviews
  • Regular market visit, brand standard and operational manuals
  • Beverage range with ingredients supply from the UK
  • Costa marketing campaigns and material
  • Access to world-class global centre of excellence – “Costa Resource Centre” and “Costa Way” platforms

 

 

Franchise Support
  • Retail experience
  • Local market knowledge
  • Financial capability to open multiple units
  • Proven ability to secure prime locations
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